Concept project / Intelligent automation
SignalOps
An explainable ticket-triage assistant that combines semantic retrieval, operational history, and configurable assignment policies.
The challenge
Support queues lose time when ownership is unclear and useful context remains scattered across historical tickets and runbooks.
The system
SignalOps retrieves related incidents, explains its routing confidence, and keeps humans in control of every assignment decision.
Expected impact
The project explores how AI-assisted operations can reduce triage time while preserving auditability and responsible escalation.
- Python
- Elasticsearch
- Azure AI
- React
- FastAPI
- Docker